YEŞİL PAZAR BİTKİSEL ÜRÜNLER SANAYİ VE TİCARET ANONİM ŞİRKETİ Sales Agreement
Article 1 - Parties
This agreement is entered into between YEŞİL PAZAR (hereinafter referred to as the SELLER), residing at Gimat 13. Blok No 345 Yenimahalle / ANKARA, and (hereinafter referred to as the BUYER), residing at / - / Turkey. The addresses specified in this agreement are the legal notification addresses of the parties, and notifications sent to these addresses shall be valid unless notified in writing.
1.1. Seller
Name: YEŞİL PAZAR BİTKİSEL ÜRÜNLER SANAYİ VE TİCARET ANONİM ŞİRKETİ
Address: Gimat 13th Block No 345 Yenimahalle / ANKARA
Phone: 0850 333 25 80
Email: satis@yesilpazar.com.tr
1.2. Receiver
Name/Surname/Turkish Republic Identity Number:
Address:
Article 2 - Subject
The subject of this agreement is the sale and delivery of the product, the characteristics and sales price of which are specified below, ordered electronically by the BUYER from the SELLER's website http://www.yesilpazar.com.tr , and the determination of the rights and obligations of the parties in accordance with the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts. The Buyer acknowledges and declares under this agreement that they have been clearly and understandably informed by the seller, in a manner suitable for the internet environment, about the seller's name, title, full address, telephone and other contact information, the basic characteristics of the goods subject to sale, the sales price including taxes, the payment method, delivery conditions and costs, etc., all preliminary information regarding the goods subject to sale, the right of withdrawal and how to exercise this right, the official authorities to which complaints and objections can be submitted, etc., that they have confirmed this preliminary information electronically, and that they subsequently placed an order for the goods. The preliminary information provided on the website http://www.yesilpazar.com.tr and the invoice issued based on the order placed by the buyer are integral parts of this agreement.
Article 3 - Contract Subject Product/Payment/Delivery Information
The type and kind of product(s) purchased electronically, quantity, brand/model, sales price, payment method, recipient, delivery address, invoice information, and shipping fee are as specified below. The person to be invoiced and the person making the contract must be the same. The information below must be accurate and complete. The buyer accepts full responsibility for any damages arising from inaccurate or incomplete information and also accepts all liability that may arise from this situation. The SELLER reserves the right to suspend the order if the information provided by the BUYER does not match the reality. If the SELLER detects a problem with the order and cannot reach the BUYER via the telephone, email, and postal addresses provided, the SELLER will suspend the order for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the issue during this period. If no response is received from the BUYER within this period, the SELLER will cancel the order to prevent harm to both parties.
Product(s) Purchased
Name, code: ; … quantity
Total Sale Price: …. -TL
Payment Method: Credit Card/Bank Transfer (EFT)
Recipient:
Phone number:
Delivery Address:
Person/Institution to be Invoiced:
Billing Address:
Tax Office:
Tax Registration Number:
Shipping Fee: … -TL
Article 4 - Contract Date and Force Majeure
The contract date is ../../…., the date the order was placed by the buyer. Situations that did not exist or were unforeseen at the time of signing the contract, that develop beyond the control of the parties, and whose occurrence makes it impossible for one or both parties to partially or completely fulfill their obligations and responsibilities under this contract, or to fulfill them on time, shall be considered force majeure (natural disaster, war, terrorism, insurrection, changes in legislation, seizure or strike, lockout, significant malfunction in production and communication facilities, etc.). The party experiencing the force majeure event shall immediately notify the other party in writing. The parties shall not be liable for their inability to perform their obligations during the continuation of the force majeure event. If this force majeure event continues for 30 (thirty) days, each party shall have the right to terminate the contract unilaterally.
Article 5 - Seller's Rights and Obligations
5.1 . The Seller agrees and undertakes to fully fulfill the obligations imposed on it in this contract, except in cases of force majeure, in accordance with the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts.
5.2. Persons under the age of 18 (eighteen) cannot make purchases from www.yesilpazar.com.tr. The seller will assume that the age stated by the buyer in the contract is correct. However, the seller cannot be held responsible in any way for the buyer's incorrect age information.
5.2. www.yesilpazar.com.tr is not responsible for price errors resulting from system errors . Accordingly, the seller is not responsible for promotional or pricing errors that may arise due to system errors, design flaws, or illegal interventions on the website. The buyer cannot make any claims against the seller based on system errors.
The fact that the product is listed for sale at a price 40% or more lower than its market selling price may be due to a system error.
5.3. Purchases can be made from www.yesilpazar.com.tr using credit cards, bank transfers, or cash or bank/credit card payments to the courier company upon delivery. Orders paid by bank transfer will be cancelled if the transfer is not completed within one week of the order date. The processing time for orders is determined not by the moment the order is placed, but by the moment the necessary payment is collected from the credit card account or the bank transfer (EFT) reaches the bank accounts. Payment methods such as cash on delivery or postal money order, which are carried out without consultation with customer service, are not accepted.
5.4. Delivery of the product(s) subject to this contract is conditional upon the BUYER electronically approving this contract and the full and complete payment of the price using the payment method determined by the SELLER. If, for any reason, the product price is not paid, is paid incompletely, or is cancelled in the bank records, the SELLER shall be deemed released from the obligation to deliver the product.
Article 6 - Rights and Obligations of the Buyer
6.1. The buyer agrees and undertakes to fully fulfill the obligations imposed upon him in this contract, except in cases of force majeure.
6.2. By placing an order, the buyer is deemed to have accepted the terms of the business contract and agrees and undertakes to make the payment in accordance with the payment method specified in the contract.
6.3. The buyer acknowledges and declares that they have received clear, understandable, and internet-appropriate information from the website www.yesilpazar.com.tr regarding the seller's name, title, full address, telephone and other contact information, the essential characteristics of the goods for sale, the sales price including taxes, the payment method, delivery conditions and costs, etc., all preliminary information regarding the goods for sale, the right of withdrawal and how to exercise this right, the official authorities to which complaints and objections can be submitted, etc., and that they have confirmed this preliminary information electronically.
6.4. In accordance with the preceding clause, the Buyer declares that they have read and are aware of the order/payment/usage procedure information, including product ordering and payment terms, product usage instructions, precautions taken, and warnings given, and that they have provided the necessary confirmation electronically.
6.5. The buyer agrees and undertakes not to damage the product or its packaging in any way if they wish to return the product, and to return the original invoice and delivery note at the time of return.
6.6 The BUYER shall inspect the goods/services subject to this contract before taking delivery and shall not accept damaged or defective goods/services from the shipping company, such as those that are dented, broken, or have torn packaging. Goods/services received shall be deemed undamaged and in good condition. The obligation to carefully protect the goods/services after delivery rests with the BUYER. If, after delivery of the product, the bank or financial institution fails to pay the SELLER the product price due to the unauthorized or unlawful use of the BUYER's credit card by unauthorized persons, not resulting from the BUYER's fault, the BUYER is obligated to return the product to the SELLER within a maximum of 3 (three) days following notification, provided the product has been delivered to the BUYER.
6.7 If free shipping is stated for purchases exceeding a certain amount or for items sold together in a single order, the shipping cost for the non-returned item will be charged to the BUYER if one of the items is returned. The SELLER reserves the right to deduct this shipping cost from any refund payments made to the BUYER.
6.8 If the BUYER resides/is located outside the borders of the Republic of Turkey and/or the address where the product will be delivered is outside the borders of the Republic of Turkey, the BUYER hereby accepts, declares and undertakes that all customs duties, fees and other financial obligations that the country of residence/location and/or the country where the product will be delivered may impose in accordance with the laws, regulations and relevant legal provisions due to the purchase of the product shall be borne by the BUYER, and that the BUYER shall immediately and fully make all payments requested for the delivery of the product.
Article 7 - Order/Payment Procedure
7.1 Ordering:
The transaction will be processed after the buyer confirms the total TL amount (including VAT) of the products added to the shopping cart (or the total installment amounts for installment transactions).
Any disruptions in the process or problems that may arise with the credit card will be notified to the buyer using one or more of the telephone/fax/email methods specified in the contract. If necessary, the buyer may be asked to contact their bank. The processing time for orders is not the moment the order is placed, but the moment the necessary payment is collected from the credit card account or the bank transfer (EFT) is confirmed to have reached the seller's accounts.
Exceptionally, if it is determined that the goods subject to the contract cannot be supplied for a justifiable reason and/or a stock problem is encountered, the buyer will be immediately informed clearly and understandably, and if the buyer approves, another product of equal quality and price may be sent, or, at the buyer's request and choice, a different product may be sent, the buyer may wait for the product to be back in stock or for other obstacles to delivery to be removed, and/or the order may be cancelled. In cases where it becomes impossible to fulfill the obligation to deliver the goods subject to the contract, the buyer will be informed of this situation, and the total amount paid and any documents that may have obligated the buyer to further payment will be returned within ten days at the latest, and the contract will be cancelled. In such a case, the buyer will not have any additional claims for material or moral damages from the seller.
7.2 Payment:
On www.yesilpazar.com.tr, customers who prefer not to use their credit card information online can order via cash transfer or cash on delivery. For bank transfers, customers can choose the bank that suits them best. If an EFT (Electronic Funds Transfer) is made, the date the funds are credited to the account will be considered. When making a bank transfer and/or EFT, it is necessary to ensure that the "Sender Information" matches the Invoice Information and that the order number is included.
If, after delivery of the product, the bank or financial institution fails to pay the seller the product price due to the unauthorized or unlawful use of the buyer's credit card by unauthorized persons, not resulting from the buyer's fault, the buyer is obligated to return the delivered product to the seller within 10 days. In such cases, the shipping costs shall be borne by the buyer. If the buyer chooses to pay by credit card, the buyer acknowledges, declares, and undertakes that they will separately confirm the relevant interest rates and information regarding default interest with their bank, and that the provisions regarding interest and default interest will be applied within the scope of the "Credit Card Agreement" between the Bank and the BUYER, in accordance with the applicable legislation.
Article 8 - Shipping/Delivery Procedure
8.1 Shipping: After the order and any shipping costs payable by the buyer are paid via credit card or bank transfer, the product(s) will be handed over to the seller's contracted shipping company. If the order was placed using cash on delivery, the products will be handed over to the contracted shipping company after the seller confirms the order in the system.
8.2 Delivery: The product(s) will be delivered to the buyer's address via the seller's contracted courier. The delivery time is 30 days from the date the order confirmation email is sent and the contract is concluded. This period may be extended by a maximum of ten days, provided the buyer is notified in writing or via a durable data carrier beforehand.
Products are shipped via telephone notification to areas where courier companies do not provide address delivery. In areas where the courier company delivers only once a week, delays may occur due to inaccuracies and omissions in shipping information, as well as in cases of social events and natural disasters. The buyer cannot hold the seller responsible for these delays. If the product is to be delivered to a person/organization other than the buyer, the seller is not responsible for any extra shipping costs arising from the recipient's refusal to accept delivery, inaccuracies in shipping information, and/or the buyer not being present at the delivery location. If the product(s) do not reach the customer within the specified days, delivery problems must be reported immediately to customer service by phone or email at satis@yesilpazar.com.tr. In case of damaged packages; damaged packages should not be accepted, and a report should be filed with the courier company representative. If the courier company representative believes the package is not damaged, the buyer has the right to have the package opened on the spot to check that the products were delivered undamaged and to have the situation documented with a report. Once the package has been received by the recipient, the shipping company is considered to have fully completed its duties. If the package is not accepted and a report is filed, the situation should be reported to the seller's Customer Service as soon as possible, along with the copy of the report remaining with the recipient.
Article 9 - Procedure Regarding Product Returns and Right of Withdrawal
The buyer has the right to withdraw from the contract within seven days of receiving the goods, without giving any reason and without paying any penalty. In accordance with the general circular of the Tax Procedure Law No. 385, in order for return procedures to be carried out, the buyer must completely and correctly fill out the return sections at the bottom of the two invoices belonging to the seller that were delivered with the goods, sign them, send one copy to the seller along with the product, and keep the other copy. The withdrawal period begins from the day the goods are delivered to the buyer. The return shipping cost of the returned product(s) must be borne by the buyer.
The right of withdrawal cannot be exercised for products specially prepared according to the buyer's request or personal needs, products with altered standard specifications, perishable products or products whose expiration date may pass, and products whose protective elements such as packaging, tape, seal, or wrapping have been opened after delivery and whose return is not suitable for health and hygiene reasons. The exercise of the right of withdrawal is subject to the condition that the product's packaging is intact, the product is unused, and it has not lost its resale value.
The BUYER acknowledges that they have been properly informed about their right of withdrawal in accordance with the Regulation on Distance Contracts.
If the buyer exercises their right of withdrawal, the seller will refund the total amount received and any documents that may have obligated the consumer to any debt, within a maximum of ten days of receiving the invoice containing the cancellation notice along with the product, without imposing any costs on the consumer.
The right to withdraw from a contract may be exercised if the value of the goods received decreases or if a reason makes return impossible. However, if the decrease in value or the impossibility of return is due to the consumer's fault, the consumer must compensate the seller for the value of the goods or the decrease in value.
The general return period for any product purchased in error is 7 days. Returns of products that have been opened, used, damaged, etc., will not be accepted within this period. Returns must be made with the original packaging.
If the mistakenly received product or its packaging shows signs of opening, damage, breakage, destruction, tearing, use, or other such conditions, and if the product cannot be returned in the same condition as when it was delivered to the buyer, the product will not be accepted for return and the purchase price will not be refunded.
For product returns, the situation must first be reported to customer service. The seller will inform the customer about the return shipping information. After this communication, the product, along with the invoice containing return information, must be sent to the seller via the shipping company that delivered it to the buyer's address. If the returned product meets the conditions specified in this agreement, it will be accepted as a return, and the refund will be made to the buyer's credit card/account. No refund will be issued before the product is returned. The time it takes for refunds to appear in credit card accounts is at the discretion of the relevant bank.
If the purchase was made by credit card and in installments, the credit card refund procedure will be as follows: The bank will refund the buyer in installments, according to the number of installments the buyer requested for the purchase. After the seller pays the full amount to the bank in a single payment, to prevent any party from being disadvantaged in cases where installment payments made through bank POS terminals are refunded to the buyer's credit card, the requested refund amounts will be transferred to the cardholder's account in installments by the bank. If the refund date and the card's statement date do not coincide, one refund will be reflected on the card each month for the installments paid before the sale cancellation. The buyer will receive a refund for the installments paid before the cancellation for the same number of months after the sale installments are completed, and this amount will be deducted from their current debt.
In the case of returns of goods and services purchased with a card, the seller cannot make a cash payment to the buyer due to the agreement they have with the Bank. The merchant, i.e., the seller, will process the return through the relevant software, and since the merchant, i.e., the seller, is obligated to pay the relevant amount to the Bank in cash or by offsetting, a cash payment to the buyer is not possible according to the procedure detailed above. The refund to the credit card will be made by the Bank according to the procedure described above, after the buyer has paid the full amount to the Bank in a single payment.
For returns on purchases made with cash on delivery or bank transfer, if the return meets the conditions stated above, the refund will be transferred to the buyer's bank account.
Article 10 - Warranty
Products sold that are defective due to manufacturing issues or fault of the SELLER may be sent to the SELLER for necessary repair or replacement within the warranty terms and period; in this case, the shipping costs will be covered by the SELLER.
All products sold at www.yesilpazar.com.tr, which are required to be sold with a warranty certificate in accordance with consumer legislation, are under the warranty of the importer or manufacturer, and exchange procedures are carried out by the company providing the warranty.
Article 11 - Confidentiality
The information provided by the buyer in this agreement and the information provided to the seller for the purpose of making payment will not be shared by the seller with third parties.
The seller may only disclose this information within the scope of administrative/legal obligations. In any judicial investigation for which investigative authority has been documented, the seller may provide the requested information to the relevant authority if it is in their possession.
Credit card information is absolutely not stored. Credit card information is only used during the payment process to securely transmit it to the relevant banks for authorization and is deleted from the system after authorization.
The buyer's information, such as email address, postal address, and telephone number, is used by the seller solely for standard product delivery and information procedures. Campaign information, information about new products, and promotional information may be sent to the buyer with their consent during certain periods.
In accordance with the Law on the Protection of Personal Data, some personal data is processed lawfully for the establishment of this agreement. The "Personal Data Protection Disclosure Statement" included in Annex 1, which informs you about all administrative, technical, and managerial measures we have taken regarding the processing and protection of personal data and protects all rights of data subjects arising from legislation on personal data, is an integral part of this agreement.
This agreement includes consent to receive commercial electronic communications under the Law on the Regulation of Electronic Commerce, and the "Commercial Communication and Commercial Electronic Message Consent Form" in Annex 2 is an integral part of this agreement.
Article 12 - Competent Courts and Enforcement Offices in Case of Dispute
In the event of a dispute arising from the implementation of this agreement, the Consumer Arbitration Boards and the Consumer Courts in the Seller's place of residence shall have jurisdiction, up to the value announced annually in December by the Ministry of Industry and Trade.
If the order is placed, the Buyer shall be deemed to have accepted all the terms and conditions of this agreement. …/…/…
ATTACHMENTS:
1. "Personal Data Protection Information Text"
2. “Commercial Communication and Commercial Electronic Message Consent Form”
