Green Market Inc. Sales Agreement
Article 1 - Parties
This agreement is concluded between YEŞİL PAZAR (hereinafter referred to as the SELLER), residing at Gimat 13. Blok No 345 Yenimahalle / ANKARA, on the one hand, and / - / Turkey (hereinafter referred to as the BUYER), on the other hand. The addresses specified in this agreement are the parties' legal notification addresses, and notifications made to these addresses will be valid unless notified in writing.
1.1. Seller
Name: YESİL PAZAR MERCHANTMENT INFORMATION AND E-COMMERCE SERVICES JOINT STOCK COMPANY
Address: Gimat 13. Block No 345 Yenimahalle / ANKARA
Phone: 0850 333 25 80
Email: satis@yesilpazar.com.tr
1.2. Buyer
Name Surname/TR ID Number:
Address:
Article 2 - Subject
The subject of this agreement is to determine the rights and obligations of the parties in accordance with the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts, regarding the sale and delivery of the product, the specifications and sales price of which are specified below, which the BUYER ordered electronically from the SELLER's website http://www.yesilpazar.com.tr. The Buyer acknowledges and declares that they have been informed by the Seller in a clear, understandable, and online manner regarding the Seller's name, title, full address, telephone number, and other contact information; the basic characteristics of the goods sold; the sales price, including taxes; the payment method; delivery terms and costs; all preliminary information regarding the goods sold; the exercise of the right of withdrawal and how to exercise this right; the official authorities to whom they may submit complaints and objections; etc.; and that they have confirmed this preliminary information electronically and subsequently placed an order for the goods in accordance with the provisions of this agreement. The preliminary information on the website http://www.yesilpazar.com.tr and the invoice issued upon the order placed by the buyer are integral parts of this contract.
Article 3 - Contractual Product/Payment/Delivery Information
The type and kind of product(s) purchased electronically, quantity, brand/model, sales price, payment method, recipient, delivery address, invoice information, and shipping fee are as follows. The person to be invoiced must be the same person as the person making the contract. The information below must be accurate and complete. The buyer agrees to fully cover any damages arising from inaccuracies or incompleteness of this information and also accepts all liability that may arise from this situation. SELLER reserves the right to suspend the order if it deems necessary or if the information provided by the BUYER does not correspond to reality. If the SELLER detects a problem with the order and is unable to reach the BUYER via the phone, email, and mail addresses provided by the BUYER, the order will be suspended for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the issue within this period. If no response is received from the BUYER within this period, the SELLER will cancel the order to prevent damages to both parties.
Product(s) Purchased
Name, code: ; … quantity
Total Sales Price: ….-TL
Payment Method: Credit Card/Bank Transfer (EFT)
Person to be Delivered:
Phone number:
Delivery Address:
Person/Institution to be Invoiced:
Billing Address:
Tax Office:
Tax Registration Number:
Shipping Fee: … -TL
Article 4 - Contract Date and Force Majeure
The contract date is the date of order placement by the buyer. Circumstances that do not exist or are unforeseen at the time the contract is signed, that develop beyond the control of the parties, and that make it impossible for one or both parties to partially or fully fulfill their obligations and responsibilities undertaken under the contract, or to fulfill them on time, will be considered force majeure (natural disaster, war, terrorism, riot, changing legislation, seizure or strike, lockout, significant failure in production and communication facilities, etc.). The party experiencing the force majeure will immediately notify the other party of the situation in writing. No liability will arise for the parties' failure to perform their obligations during the force majeure. If this force majeure continues for 30 (thirty) days, each party will have the right to terminate unilaterally.
Article 5 - Rights and Obligations of the Seller
5.1 . The Seller accepts and undertakes to fully perform the obligations assigned to it in the contract, except for force majeure situations, in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts.
5.2. Persons under the age of 18 (eighteen) cannot shop at www.yesilpazar.com.tr. The seller will assume that the buyer's age stated in the contract is correct. However, the seller will not be held liable in any way if the buyer provides an incorrect age.
5.2 www.yesilpazar.com.tr is not responsible for pricing errors resulting from system errors . Therefore, the seller is not responsible for advertising or pricing errors that may occur due to the system, design, or illegal interventions on the website. The buyer cannot claim rights from the seller based on system errors.
A system error may occur if the product is offered for sale at a price 40% or more lower than the market price.
5.3. You can shop at www.yesilpazar.com.tr by paying in cash or by debit/credit card, by bank transfer, or by cash on delivery to the courier company. Orders requiring money transfer payments will be canceled if the money transfer is not made within one week of the order date. The processing time for orders is determined not when the order is placed, but when the necessary credit card payment is made or when the money transfer (EFT) reaches the bank account. Payment methods such as paid shipment or postal checks that are made without prior consultation with customer service will not be accepted.
5.4. For the delivery of the product(s) subject to this contract, this contract must be electronically approved by the BUYER and the price must be paid in full using the payment method specified by the SELLER. If, for any reason, the product price is not paid, is paid incompletely, or is cancelled in bank records, the SELLER is deemed to be relieved of its obligation to deliver the product.
Article 6 - Rights and Obligations of the Buyer
6.1. The Buyer accepts and undertakes to fully perform the obligations assigned to it in the contract, except for force majeure reasons.
6.2. The Buyer accepts and undertakes that by placing an order, he/she is deemed to have accepted the terms of the business contract and that he/she will make the payment in accordance with the payment method specified in the contract.
6.3. The Buyer accepts and declares that he/she has received information on the www.yesilpazar.com.tr website regarding the name, title, full address, telephone and other contact information of the seller, the basic characteristics of the goods for sale, the sales price including taxes, payment method, delivery conditions and costs, etc., all preliminary information regarding the goods for sale, the use of the right of withdrawal and how to use this right, the official authorities to whom he/she can submit his/her complaints and objections, etc., in a clear, understandable and online manner and that he/she has confirmed this preliminary information electronically.
6.4. Subject to the previous article, the Buyer declares that he/she has read and is aware of the product order and payment conditions, product usage instructions, precautions taken against possible situations and warnings, order/payment/usage procedure information and has given the necessary confirmation electronically.
6.5. If the Buyer wishes to return the purchased product, he/she accepts and undertakes not to damage the product or its packaging in any way and to return the original invoice and delivery note at the time of return.
6.6 The BUYER shall inspect the goods/services subject to the contract before accepting them and shall not accept from the cargo company any damaged or defective goods/services such as those that are crushed, broken, or have torn packaging. The goods/services received shall be deemed undamaged and intact. The obligation to carefully protect the goods/services after delivery belongs to the BUYER. If the relevant bank or financial institution fails to pay the price of the product to the SELLER due to the unfair or illegal use of the BUYER's credit card by unauthorized persons not due to the BUYER's fault after delivery of the product, the product must be returned to the SELLER within 3 (three) days following notification, provided that it has been delivered to the BUYER.
6.7 If shipping is specified as free for purchases over a certain amount or for products sold together as part of a single order, the shipping cost for the unreturned product will be collected from the BUYER if one of the products is returned. The SELLER reserves the right to deduct the shipping cost from any refund payments to the BUYER.
6.8 If the BUYER resides/is located outside the borders of the Republic of Turkey and/or the address to which the product will be delivered is outside the borders of the Republic of Turkey, he/she accepts, declares and undertakes that he/she will be responsible for all customs duties, fees and other financial liabilities that will be accrued in accordance with the laws, regulations and relevant legal regulations of the country where he/she resides/is located and/or where the product will be delivered, due to the purchase of the product in question, and that he/she will immediately and in kind make all payments that will be requested for the delivery of the product.
Article 7 - Order/Payment Procedure
7.1 Order:
The VAT-inclusive TL amount of the products added to the shopping cart (total installment amounts in installment transactions) is processed after the buyer approves it.
Any disruptions in the process or credit card issues that may arise will be notified to the buyer via one or more of the phone, fax, or email methods specified in the contract. If necessary, the buyer may be asked to contact their bank. Orders are processed not when the order is placed, but when the necessary credit card payment is made or when the transfer (EFT) reaches the seller's account.
In the exceptional event that the contracted goods are deemed unavailable for a justified reason and/or a stock problem is encountered, the buyer may be immediately informed in a clear and understandable manner and given their consent, and another product of equal quality and price may be sent to the buyer. Alternatively, at the buyer's request and choice, a new product may be sent, the product may be returned to stock or the other obstacle preventing delivery may be resolved, and/or the order may be canceled. In the event that the delivery obligation for the contracted goods becomes impossible, the buyer will be notified of this, and the total price paid and any documents obligating the buyer, if any, will be returned to the buyer within ten days, and the contract will be cancelled. In such a case, the buyer will not be entitled to any additional material or moral damages from the seller.
7.2 Payment:
At www.yesilpazar.com.tr, buyers who prefer not to use their credit card information online are offered cash transfer and cash on delivery order options. When paying by transfer, the buyer can choose the bank most convenient for them and make the transfer. If an EFT is made, the date of payment will be taken into account. When making a transfer and/or EFT, the "Sender Information" must match the Invoice Information and include the order number.
If, after delivery of the product, the relevant bank or financial institution fails to pay the Seller the price of the product due to the unfair or illegal use of the Buyer's credit card by unauthorized persons not due to the Buyer's fault, the Buyer is obligated to return the delivered product to the Seller within 10 days. In such cases, shipping costs are the Buyer's responsibility. If the Buyer has chosen to pay by credit card, the BUYER acknowledges, declares, and undertakes that it will separately confirm the relevant interest rates and default interest information with its bank, and that, in accordance with the provisions of current legislation, the provisions regarding interest and default interest will apply within the scope of the "Credit Card Agreement" between the Bank and the BUYER.
Article 8 - Shipping/Delivery Procedure
8.1 Shipping: After the order and any shipping costs (if any) are paid by the buyer via credit card or bank transfer, the product(s) are delivered to the seller's contracted courier company. If the order is placed via cash on delivery, the products are delivered to the contracted courier company upon the seller's approval in the system.
8.2 Delivery: The product(s) will be delivered to the buyer's address via the courier service agreed upon by the seller. The delivery period is 30 days from the date the order confirmation email is sent and the contract is established. This period may be extended by a maximum of ten days, provided the buyer is notified in advance in writing or via a permanent data carrier.
Products are shipped to areas where cargo companies do not deliver to addresses by phone. In areas where the cargo company delivers only once a week, the specified delivery time may be delayed due to inaccuracies or omissions in the shipping information, certain social events, and natural disasters. The buyer cannot hold the seller responsible for these delays. If the product is to be delivered to a person/organization other than the buyer, the seller is not responsible for any additional shipping costs that may arise due to the delivery person/organization refusing to accept the delivery, inaccuracies in the shipping information, and/or the buyer's absence. If the product(s) have not arrived within the specified days, delivery problems should be reported immediately to customer service by phone or by emailing satis@yesilpazar.com.tr. In the event of a damaged package, the damaged package should not be accepted and a report should be filed with the cargo company representative. If the cargo company representative determines that the package is not damaged, the buyer has the right to have the package opened on-site, verify that the products were delivered undamaged, and request that a report be recorded. Once the package is received by the Buyer, the Cargo Company is deemed to have fulfilled its duty. If the package is not accepted and a report is filed, the situation must be reported to the Seller's Customer Service as soon as possible, along with a copy of the report kept by the Buyer.
Article 9 - Procedure for Product Returns and Right of Withdrawal
The buyer has the right to withdraw from the contract within seven days of receiving the goods, without giving any reason or paying any penalty. In accordance with the general communiqué of Tax Procedural Law No. 385, in order to process a return, the buyer must completely and accurately complete the return sections at the bottom of two invoices from the seller delivered with the goods, sign them, and return one copy to the seller along with the goods. The right of withdrawal period begins on the day the goods are delivered to the buyer. The return shipping costs of the returned product(s) must be covered by the buyer.
The right of withdrawal cannot be exercised for products that have been specially prepared based on the BUYER's request or personal needs, or for products that have had their standard characteristics modified, products that deteriorate rapidly or whose expiration date has passed, products whose protective elements such as packaging, tape, seals, or packaging have been opened after delivery, and products that are not suitable for return due to health and hygiene reasons. The right of withdrawal for products is subject to the condition that the packaging is intact, the product is unused, and it has not lost its resalable quality.
BUYER accepts that the information regarding the right of withdrawal has been given as required by the Distance Contracts Regulation.
If the buyer exercises his right of withdrawal, the seller will refund the total price received and any documents that put the consumer in debt, if any, within ten days at the latest from the date the invoice containing the notice of withdrawal reaches the seller along with the product, without charging any cost to the consumer.
A decrease in the value of the goods received or a reason that makes return impossible does not prevent the exercise of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the consumer's fault, the seller must compensate the seller for the value of the goods or the decrease in value.
The general return period for any product purchased by mistake is 7 days. During this period, returns of products that have been opened, used, damaged, or otherwise damaged will not be accepted. Returns must be made in their original packaging.
If any opening, deterioration, breakage, destruction, tearing, use or other conditions are detected on the product or its packaging purchased by mistake and if the product cannot be returned in the same condition as when it was delivered to the buyer, the product will not be accepted for return and the price will not be refunded.
For product returns, the situation must first be reported to customer service. Information regarding the return of the product will be communicated to the customer by the seller. Following this communication, the product, along with an invoice containing the return information, must be returned to the seller via the courier company that delivered the product to the buyer's address. If the returned product reaches the seller and meets the conditions specified in this agreement, it will be considered a return, and the refund will be made to the buyer's credit card/account. No refunds will be made until the product is returned. The time it takes for refunds made to credit cards to be reflected in credit card accounts is at the discretion of the relevant bank.
If the purchase was made by credit card and in installments, the credit card refund procedure will be applied as follows: The Bank will reimburse the Buyer in installments based on the number of installments requested by the Buyer. After the Seller pays the Bank the full price of the product in one lump sum, the requested refund amounts will be transferred to the Buyer's accounts in installments by the Bank to prevent any parties involved from being disadvantaged in the event that installment purchases made through Bank POS are refunded to the Buyer's credit card. If the refund date does not coincide with the card's statement date, the Buyer's installment amounts paid up to the date of the sale will be reflected in one (1) refund on the card each month. The Buyer will receive the installments paid before the refund for an additional month after the sale's installments are completed, equal to the number of installments paid before the refund, thus deducting the amount from their existing debt.
In the case of a return of goods or services purchased with a card, the seller cannot pay the buyer in cash, as per the agreement with the Bank. In the event of a return, the merchant, that is, the seller, will process the refund through the relevant software. Since the merchant, that is, the seller, is obligated to pay the relevant amount to the Bank in cash or as an offset, cash payments cannot be made to the buyer as per the procedure detailed above. Refunds to credit cards will be made by the Bank in accordance with the procedure described above, after the buyer makes a single payment to the Bank.
In case of return of purchases made by cash on delivery or by bank transfer, if the return is made in accordance with the conditions stated above, the refund amount will be transferred to a bank account belonging to the buyer.
Article 10 - Warranty -
Products sold that are defective due to production or SELLER may be sent to SELLER for necessary repair or replacement within the warranty terms and conditions, in which case the shipping costs will be covered by SELLER.
All of our products sold at www.yesilpazar.com.tr and required to be sold with a warranty certificate in accordance with consumer legislation are under the warranty of the importer or manufacturer, and replacement procedures are carried out by the company providing the warranty.
Article 11 - Confidentiality-
The information provided by the Buyer to the Seller for payment purposes, as well as the information specified in this contract, will not be shared with third parties by the Seller.
The seller may only disclose this information if there is an administrative/legal obligation to do so. If the seller possesses the requested information, they may provide it to the relevant authorities in connection with any legal investigation that has documented investigative capacity.
Credit Card information is not stored at all. Credit Card information is only used to obtain authorization by being securely transmitted to the relevant banks during the collection process and is deleted from the system after authorization.
Information such as the buyer's email address, mailing address, and phone number are used solely by the seller for standard product delivery and notification procedures. Occasionally, campaign information, new product information, and promotional information may be sent to the buyer after their approval.
Within the scope of the Personal Data Protection Law, some personal data is processed in accordance with the law in order to establish this contract, and the "Personal Data Protection Information Text", which is prepared within the scope of information regarding all administrative, technical and managerial measures we have taken regarding the processing and protection of personal data and the protection of all rights of data owners arising from the legislation on personal data and included in ANNEX-1, is an integral part of this contract.
It includes consent to receive commercial electronic messages within the scope of the Law on the Regulation of Electronic Commerce, and the “Commercial Communication and Commercial Electronic Message Consent Form” in ANNEX-2 is an integral part of this agreement.
Article 12 - Competent Courts and Enforcement Offices in Case of Dispute
In case of dispute arising from the implementation of this contract, Consumer Arbitration Committees and Consumer Courts at the Seller's place of residence are authorized up to the value declared by the Ministry of Industry and Trade every December.
If the order is placed, the Buyer is deemed to have accepted all the terms of this contract. …/…/…
ATTACHMENTS:
1. “Personal Data Protection Information Text”
2. “Commercial Communication and Commercial Electronic Message Consent Form”
