FREQUENTLY ASKED QUESTIONS
Are organic products really organic? How can I tell?
All of our products labeled organic are organic. They are all certified. You can review their certifications on our website and trust us in this matter.
What should I do if my products are broken during shipping?
We ship fragile items wrapped in bubble wrap. If a breakage occurs, please report the damage to the courier, take photos, and contact us. Our team is always available to assist you through our customer service line at 0850 333 25 80 and our WhatsApp line at 0555 051 06 42. You can also reach us by email at satis@yesilpazar.com.tr .
I received the order, but I am not satisfied with the taste of the products I received, what should I do?
- According to the Turkish Commercial Code (TTK), there is no right of withdrawal for food, beverages, or other daily consumption items. We are very confident in our products and service. You can find our return policies here .
I want my product to arrive on the same day, what should I do for this?
- If you live in Ankara, we deliver the products marked SAME DAY DELIVERY on our website to you on the same day via COURIER.
When will I receive orders?
- Your products can be delivered by the courier company within 1 to 3 days, depending on the distance of your location. For districts and villages without a courier office, or for districts and villages where deliveries are made on specific days of the week, please contact us to inquire about delivery times.
I am not a member, can I shop?
- You can shop without being a member. However, for faster shopping and faster ordering for your next purchases, becoming a member will make things much easier. You can also log in with your Google or Facebook accounts.
I want to pay at the door, can I do that?
- You can easily pay at the door to the cargo company in cash or with your credit card or debit card.
Concerned about credit card security?
- It's perfectly normal to be concerned. However, we've taken care of all the details for you. That's why we've enhanced our security system. We use a 128-bit SSL Security Certificate that encrypts information exchanged during purchases, providing our customers with a secure shopping experience.
Can I recommend a product or company to you?
- Of course, you can. Your recommendations and suggestions are very valuable to us. We always take them into consideration and implement them. Simply send us a message to satis@yesilpazar.com.tr or call us at 0850 333 25 80 or 0555 051 06 42.
The rest is on us!
